Team Member - Guest

GUEST EXPERIENCE LEAD
WELCOME TO KFC. HOME OF THE REAL ONES.

We sell the world’s best chicken. We’ve done it for along old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, weproudly serve 1000+ communities across the UK and Ireland, bringing the grit,pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and thelaughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place,ambition grows. Careers build. Potential goes further. Our doors are open, andthey can take you anywhere.

If you join our team, we only ask one thing.

That you be you.

Because that makes us, us.

Sounds good? Great.

Here’s more about the job.

You’ll be the friendly face that makes guests feel instantly welcome—answering questions,keeping things running smoothly, and helping folks with digital orders sonothing slows them down. You’ll also spot and solve problems on the fly,support the team, and help raise the bar for great service every day.

• Welcome first, always. Greet every guest with good energy and a real smile — makethem feel like they matter the second they walk in.
• Know themenu inside out. Answer questions, shout out promos, and help guests pickwhat’s right for them.
• Make techfeel easy. Help guests use kiosks or the app without making itawkward. Show them how to customise and order like a pro.
• Keep itmoving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your
  
  Team Leader or GM if it needs backup.

• Talk thetalk. Great communication — friendly, clear, and confident with everyone.
• Think fast. You don’tfreeze when stuff goes wrong — you fix it.
• Tech savvy. You knowyour way around digital ordering and can show guests how it works without stress.

We don’t hire staff— we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, andwe’ll always encourage you to add your perspective.

See, at KFC,everyone’s welcome — whatever your background, and whatever future you’recreating. We’ll look out for you because you’re one of us, not because you workfor us. We’ll invest in your potential, because it’s what we’ve always done.

But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

We offer benefits that make your life that little bit easier, because weknow the juggle is real.

• Payrate:
  Up to £12.21
• Take the first step toward a rewarding leadership career.
• Free food and drink on shift

Whoever you are and wherever you’re from, KFC is a place where you canbring the real you to work. We’re here to support you in being yourself, whether youwork with us, or are trying to.

Our promise isthis: every person who applies to arole at KFC, regardless of age, background, ethnicity, gender, ability,religion or sexual orientation, will have an equal opportunity towork here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let usknow. We’ll be thereto help you be the real you.

We hope so.

Worried,you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

For KFC’s privacy notice,  . For Harri’s privacy notice