New Homes Sales Consultant

New Homes Sales Consultant – Dandara Role Overview

Reporting to the Sales Manager, the successful New Home Sales Consultant will be an expert at selling customers their dream home. At Dandara we know those first impressions last, so having a passion for customer service is crucial for this role. This will be based at our fabulous Hazelwood site in Aberdeen's West End.

This is a full‑time maternity cover role and requires working 5 days in seven with a 2‑day break on a rota, so you must be happy working weekends.

• Meet prospective purchasers, demonstrate the features and benefits of properties for sale – assist with optional extras as and when required.
• Negotiate deals & extras with the purchaser.
• Accompany all potential purchasers to the show homes and onsite properties to demonstrate the home, the specification, brand and available extras.
• Ensure the sales area and any show properties are clean, tidy and well presented at all times.
• Process related paperwork on sales achieved including financial payments.
• Liaise with purchasers, Sales Manager and legals to process sales through ensuring you are providing them with a 5‑star customer journey. Maintain contact and build lasting relationships with customers.
• Ensure purchasers are kept up to date with progress on their plot and development.
• Assist clients with optional extras and process their choices.
• Deal with daily telephone/e‑mail/web enquiries.
• Proficient in using the CRM system to drum up appointments, leads, reservations. Set follow‑up tasks and detailed updates, including loading on reservations, plot progression and important notes.
• Circulate details of properties for sale to prospective clients.
• Maintain regular plot progression by speaking with brokers and solicitors daily to gain updates. Help identify issues to move the plot forward to an exchange of contracts as soon as possible.
• Conduct weekly build‑sales meetings with your site manager and customer care manager to ensure all plots are on schedule for delivery on the quoted window and discuss all purchasers already moved in that are in the survey window to make sure they are happy, all issues dealt with and they are being chased to return a ‘YES’ survey.
• Be aware of market trends and remain updated on product knowledge & competitors.
• Carry out weekly marketing audits to ensure your price list and website are correct and advertising the correct incentives and describing the correct features and benefits.
• Carry out general administration tasks including keeping the CRM system up to date with detailed updates, filing all purchasers’ details correctly, replying to all emails and ensuring a clear and detailed handover to anyone covering your holiday or days off.
• Prepare for legal completions with gift hampers and legal completion boxes. Ensure all keys are checked and present ready to hand over to the customer alongside the site manager.

• Experience of new homes sales.
• Excellent communication, organisational and self‑motivational skills.
• Strong Microsoft Office skills.
• Proficient in CRM usage; previous experience is advised.
• Excellent rapport building and negotiating skills.
• Flexibility to work the shifts mentioned to suit the needs of the business.
• Full UK Driving Licence.
• Must be able to work weekends.

• Competitive salary/package depending on experience plus commission.
• 25 days annual leave plus bank holidays.
• Employee assistance programme.
• Discounts on a range of retailers, restaurants, leisure providers and more.

Entry level

Contract

Sales and Management

Construction

Aberdeen, Scotland, United Kingdom | Salary: £27,000.00–£50,000.00