Travel Consultant

Cruiseabout is looking for experienced cruise enthusiasts to work in our St Ives store. Turn your passion for cruise holidays into an unforgettable journey.

Job No: 529270
Brand: Cruiseabout
Work type: Full time
Location: New South Wales
Categories: Sales and Customer Service

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceeding monthly sales targets
• Support and handle walk-in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information to deliver and generate sales

• Proven experience working in a customer service environment and working towards sales targets
• GDS experience preferred
• Previous experience in the travel or cruise industry is preferred
• Exceptional focus on details, adept problem‑solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

• Set Sail on Exclusive Perks
  :
  Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for personal adventures
• Navigate the World
  :
  Become a cruise expert with access to industry travel discounts and qualify for sponsored familiarisation cruises worldwide
• Culture
  :
  You will be employed by an inclusive company that offers a team culture like no other in the industry
• Diverse Crew
  : FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from minority groups and people with disability
• Chart Your Course for Growth
  :
  Access tailored Learning & Development pathways, including in-depth training on cruise products
• Exclusive Staff Discounts
  :
  Accessible via an employee‑only portal with 350 leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Explore Endless Horizons
  :
  Build a rewarding career across our global network of brands and businesses – promotion from within
• Corporate Health Discounts
  :
  Access exclusive discounts on health insurance and internal gym
• Mental Health
  :
  Support and Employee Assistance Program for staff and family
• Social
  :
  Regular awards nights, social team‑building and industry events, and opportunity to attend global conferences
• Giving Back
  :
  Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability at the Helm
  :
  We are committed to sustainable practices that protect the environment for the future of cruising and tourism

FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‑religious minority groups and people with disability.

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.