Sales Adviser

Role Overview

Our Sales Advisers help customers find their dream home and provide excellent customer service throughout the sales process.

To gain success, you will need to demonstrate excellent interpersonal skills to build rapport with customers, understand their needs, listen, question, empathise, demonstrate products and close sales.

• Demonstrate comprehensive local knowledge including amenities, schools, transport links and competitors.
• Have a thorough understanding of our product and pricing.
• Effective lead follow‑up skills to convert enquiries into site visits.
• Utilise our Sales methodology, schemes and incentives to close a sale.
• Achieve sales targets in line with business requirements.

• Experience delivering sales in a service environment (e.g., house building, retail, hospitality, banking, estate agency).
• Commercially astute with a good understanding of the market and competitors.
• Understands and acts upon customer needs to maintain company reputation.
• Thrives on challenge, is resilient and driven to achieve personal and organisational targets.
• Able to remain calm and controlled under pressure.
• Keeps up to date with new thinking including legislation, economic conditions and technology.
• Communicates and negotiates persuasively – capable of influencing others assertively, building rapport with customers.
• Embraces change and explores new ways of working to help the continuous growth of the sales operation.
• Encourages and supports people in the team, sharing knowledge and best practice.
• Able to build relationships across functions, internally and externally.
• Self‑starter who works effectively without direct management.
• IT literate.
• Flexible with working pattern, must be able to work weekends and bank holidays.
• Flexible with travel, sometimes at short notice.
• Holds full driving licence and has use of a vehicle for business travel.

• Competitive bonus scheme.
• Private medical cover – single cover.
• 26 days holiday (increasing by 1 day for every 3 years of continuous service up to 29 days).

Private healthcare support is available for timely access to a virtual GP, diagnosis and treatment, including physio and talking therapies. Family members can be added.

First‑class pension schemes with the option of up to 10 % employer contributions.

All colleagues may access a fully funded annual health assessment to proactively manage health and wellbeing.

Competitive salary and additional benefits such as employee loans, savings accounts and house purchase discounts.

Cycle to Work scheme, reduced hotel rates and discounts at major retailers.

Enhanced family‑friendly policies, including Parents and Carers leave and a share‑buying scheme.

We are building an inclusive culture where anyone, regardless of gender, race, age, sexuality, disability, background or other characteristics, can progress and be proud to work for us.