Sales Coordinator

Hydrasun are looking to recruit a Sales Coordinator based in our Aberdeen facility. The role of the Sales Coordinator is to process customer enquiries in an accurate, efficient and professional manner taking into account the Companys and the departments procedures, the customer specifications, the availability, delivery and endeavour to increase sales of our products and services. To build and develop effective relationships with customers and to provide a proactive customer care service at all times.

Responsibilities of the Role Processing of Customer Enquiries To process all customer enquiries in a timely and courteous manner All RFQs are logged as per Project Management procedure and added to whiteboard until quote is sent. Ensure full compliance and understanding of the ERP system To ensure that all customer orders are entered into the ERP system in an accurate and timely manner with sufficient information to allow down stream departments to complete the work Issue of Quotations To issue quotations which are in line with the pricing and discount structure agreed by either Frame Agreements, customer specific agreements or as per the department procedures for product pricing or discount models To ensure that costs for additional services, such as freight, essential overtime costs and documentation are advised and agreed by the customer in advance or any order.

To ensure that all delivery times requested and quoted are realistic and achievable Follow-up on quotes to gain information on future potential orders and also build relationships with customer representatives. Receipt of Orders To ensure that all customer orders are reviewed to confirm compliance with the quotation and that all obligations and commitments are achievable. To ensure all relevant GA drawings are issued to customers for signature and return, as required.

Customer Service To build and develop effective and proactive relationships with customers to allow a detailed knowledge and understanding of their business needs To liaise with other departments and branches with regard to product availability, delivery times or product assembly or manufacture To liaise with the engineering department for specific engineering queries on design or type To ensure a satisfactory customer care and after sales service Marketing and Sales To take advantage of all opportunities to advise customers on product ranges or alternatives which are acceptable for the purpose to which they are to be used.

Take time to visit or host customers to develop a relationship and discuss opportunities for current and future business. Attend conferences / exhibitions where possible Reporting Ensure all reports are prepared and delivered in a timely manner Weekly channel reporting Monthly activity reporting Opportunity pipeline is regularly reviewed, ensure new relevant opps are added; existing opps converted are highlighted and others are updated or removed as necessary.

Any other report required or specified Continuous Improvement/Personal Development To be responsible for knowing and understanding the sales department targets and objectives To be responsible for understanding, agreeing and achieving personal objectives set by the Customer Service Manager To put forward any suggestions for improvements to the Department Manager To attend formal Team Briefings when requested in your own time Qualifications
- Desirable A qualification and/or training courses in selling techniques and methods S/NVQ Level 2/3 in Customer Service Experience Essential Previous experience in a sales environment within a supply company in the service industry Experience Desirable Previous experience in an internal sales environment within a supply company in the service industry Skills and Behaviors
- Essential Ability to communicate both verbally and in writing at all levels Skills and Behaviors
- Desirable A working knowledge of Hydrasun products

About us We are a leading international provider of integrated fluid transfer, power and control products to many different sectors worldwide. As part of D2

Zero, Hydrasun applies experience, knowledge, and insights for a new energy future. Our core principles of engagement, accountability, communication and teamwork are cornerstones of our culture and guide us in our work. The right results stem from the right behaviours. Our people are empowered to make change happen. For the benefit of our customers, our industry, our clean energy future. Our HQ is based in Aberdeen, Scotland with operations throughout the UK and a presence in strategic locations across Europe, Asia, the Middle East, Africa, the USA and South America.

Equal Employment Opportunity (EEO) statement Hydrasun is proud to be an equal opportunity employer. We are committed to diversity & inclusion and do not tolerate discrimination & harassment of any kind. In our recruitment process, all appropriately qualified applicants will be reviewed for a position based on their skills and experience.…