Technical Sales Engineer

Technical Sales Engineer
- Aberdeen

The Role

The Technical Sales Engineer plays a key role in supporting the sales function by coordinating technical enquiries, quotations, customer communications, and sales activities.

The primary objective of the role is to ensure that customer requirements are clearly understood, accurately communicated, and effectively coordinated with the relevant internal teams.

Responsibilities

Technical Sales Support

Provide day-to-day technical and administrative support to the sales function.

Act as a key point of contact for technical sales enquiries and coordinate responses with the appropriate internal teams.

Interpret customer requirements and ensure relevant information is accurately captured and communicated.

Assist the sales team in providing technical information and documentation to customers.

Support the preparation of technical proposals, quotations, presentations, and supporting documentation.

Ensure quotations, drawings, and technical documents are accurate, complete, and aligned with company quality policies and procedures.

Assist with technical reviews of quotations and proposals, escalating technical queries to the appropriate engineering or operations personnel where required.

Customer and Stakeholder Coordination

Maintain effective communication with customers throughout the enquiry and quotation process.

Coordinate customer requests and ensure enquiries are directed to the appropriate internal departments for timely resolution.

Support the sales team in responding to customer technical queries, requests for information, and follow-up actions.

Maintain strong working relationships with Sales, Engineering, Operations, Quality, and other internal stakeholders.

Coordinate the flow of information between customers and internal teams to ensure requirements and expectations are clearly understood.

Support customer visits and meetings as required to discuss sales opportunities, technical requirements, and ongoing enquiries.

Sales Pipeline and Enquiry Management

Coordinate and monitor sales enquiries from initial receipt through to quotation and purchase order placement.

Maintain accurate and up-to-date records of enquiries, quotations, opportunities, and sales activities.

Monitor and progress outstanding enquiries and follow up with relevant internal stakeholders to ensure timely responses.

Track the status of quotations and support the sales team with follow-up activities.

Ensure relevant customer and sales information is accurately recorded within company systems.

Technical Documentation

Coordinate the preparation and submission of technical documentation required to support quotations and sales opportunities.

Assist in obtaining relevant drawings, specifications, product information, and technical data from internal teams.

Ensure documentation provided to customers is accurate, current, and appropriately controlled.

Support the sales team in maintaining consistent and professional customer-facing documentation.

Market Research and Business Development Support

Conduct research into customers, markets, industries, and potential business opportunities.

Assist in identifying potential new customers, markets, and regions for business development activities.

Support the sales team with market intelligence and information on potential leads and opportunities.

Attend seminars, trade exhibitions, training sessions, and other relevant industry events as required.

Assist with the preparation of marketing materials and customer presentations.

Reporting and Business Support

Prepare and maintain regular reports on sales enquiries, quotations, opportunities, and market activity.

Provide accurate sales pipeline information and updates to the Head of Sales and relevant stakeholders.

Support the preparation of monthly Key Performance Indicator (KPI) reports.

Assist with business forecasting and analysis of sales opportunities.

Monitor and report on potential leads, market performance, and factors contributing to successful new business opportunities.

Maintain accurate sales and customer records in accordance with company procedures.

Continuous Improvement

Identify opportunities to improve the efficiency and…