IT Help Desk Specialist

OVERVIEW

Join as IT Help Desk Specialist I at 1st Security Bank of Washington. Deliver service that "WOWs" customers and teammates. Value relationships, teamwork, community, growth in a safe, friendly, progressive workplace. Celebrate diversity, support equality for all. Pursue career excellence.

Entry-level, provide exceptional end-user support bank-wide on computers, peripherals, phones, core banking, MS Office, and other software.

• Demonstrate service excellence via telephone, in-person, and remote tools.
• Review assigned tickets, ensure service level commitments, and Escalate appropriately.
• Assist with installation, maintenance, and support of PCs, laptops, printers, and peripherals.
• Provide technical support for bank phone systems.
• Regular travel to 1SB locations during business hours; additional travel as required for special projects.
• Perform other duties as assigned.

• Full medical, dental, and vision coverage for individual or family plans.
• Life insurance.
• Long-term disability insurance.
• 401(k) matching program.
• Paid sick and vacation time.

• Relationship Driven – surprise, excite, delight each other and clients.
• Ethical – fair, honest, integrity.
• Lead by Example – positive attitude, respect, fun.
• Accountable – responsibilities serious, commitments met with urgency.
• Team Player – dependable, enthusiastic contributor to team success.
• Embrace Dreams – encourage reaching for dreams.
• Diversity – celebrate diversity, support equality.
• Community Oriented – support communities, CRA initiatives.
• Open and Honest Communication – professional, responsive, timely.

• Six months related experience providing exceptional end-user customer service or IT-related education.
• Some experience with PCs and software (Windows, Active Directory, MS Office).
• Knowledge of information security standards and practices.
• Banking experience or business knowledge of banking applications a plus.
• Basic knowledge of applicable regulations for this position.

See Education/Experience section above for specific computer-related skills.

• General office environment, use phone and computer; full range of motion, bend, squat, crawl when installing equipment.
• Quiet to moderate noise level; interact with general public.
• Occasional travel, after-hours, weekend work as needed.

Salary: $22.60 to $28.85 an hour

Equal Opportunity Employer

All applicants are notified of rights under federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.