Retail Operations and Support Lead

Join our team! 1st Security Bank team members deliver service that  WOWs  each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the
Puget Sound's Best Places to Work for 10 years in a row
and focuseson providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

Responsible for supporting the operational effectiveness, compliance, and service delivery of the bank's retail branch network. This position assists the VP Retail Operations Manager and serves as a resource for Retail Support and branch teams, providing guidance, training, and help related to retail operations, systems, procedures, and regulatory requirements.

• Partners with branches to ensure they are prepared for operational audits by assisting Retail Development with onboarding and development for branch assistants and operations and sales managers.
• Support and assist Retail Quality Assurance and IRA/HSA teams as needed.
• Meets weekly with management to review updates on assigned tasks, Retail’s strategic initiatives, branch performance, and department wins and opportunities.
• Review branch operational reports to identify trends, mitigate risk and recommend areas for improvement.
• Assists with implementing, updating and communicating, updates of operational procedures and forms.
• Ability to identify weaknesses in current bank processes in order to improve operational efficiencies and the customer experience.
• Ability to multitask and prioritize job responsibilities as required while maintaining organization.
• Leads by example by owning the customers experience for internal and external customers.
• Self-starter with the ability to work under minimal supervision.
• Professional oral and written communication skills and timely follow-up when corresponding with employees and customers.
• May assist in approving timecards, system authority changes, business documentation exceptions, overdrawn account extensions, and other routine operational requests.
• Travel to 1st Security Bank locations to meet coverage, training, and operational needs.
• Adheres to 1st Security Bank’s Core Values, policies and procedures.
• Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity.
• Performs other duties as assigned.

Full medical, dental, and vision coverage for individual or family plan.

Life insurance.

Long-term disability insurance.

401K matching program.

Paid sick and vacation time.

Relationship Driven - we strive to  WOW  (surprise, excite and delight) each other and our customers.

Ethical - fair, honest and act with integrity.

Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

Embrace Dreams - we encourage each other to reach for our dreams.

Diversity - we celebrate diversity and support equality for all.

Community Oriented - we actively support our…