Service Center Coordinator

SUPERVISIOR: Director or Assistant Director

PAY: $26.00/hour

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

Provides overall supervision and oversite of the Grays Harbor Service Center. This center functions in collaboration with a local committee. Services range from food bank, financial assistance, sending children to summer camp, supporting those in need with basic needs, back to school assistance and Christmas assistance.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Model an open, client-centered, compassionate, non-judgmental approach
• Set boundaries and adhere to eligibility and other program guidelines
• Meet and follow all Salvation Army policies & program requirements
• Balance and manage multiple tasks and priorities
• Respond to crisis situations in a calm, positive manner
• Complete tasks, projects and daily requests in a timely manner
• Provide effective oral, written, and electronic communication
• Provide oversite of daily activities and to day to day operations of the center
• Attend agency and staff meetings as determined by supervisor
• Banking / Billing
  - Make deposits daily as needed as well as process and code vouchers for payment
• Budget, track, and provide financial stewardship for all Salvation Army funds and donations
• Record, report and manage all in kind donations
• Meet goals and outcomes set by the program and supervisor
• Social Services
  • Interview and asses’ clients’ needs while keeping good records of services provided
  • Provide referrals to both internal and external resources as necessary
  • Answer and respond to client assistance phone calls, e-mails, and faxes within 24-48 hours and respond to drop-in visits as needed
  • Maintain client records, accurate data entry, and produce reports as required by supervisor, agency policy and funding sources
• Increase and leverage volunteerism in Grays Harbor County
• Provide effective leadership and training to volunteers
• Community Collaboration & Outreach
  • Promote agency programs through community meetings, events, and presentations to community organizations, or through other public relations activities
  • Participate in a monthly Committee meeting
• Programs
  • Coordinate, recruit, and grow the center programs which include but not limited to food bank, Christmas Distribution, Kettles, Summer Camp and Back to School programs
• Emergency Preparedness- facilitate and coordinate planning center preparedness and training
• Perform other duties associated with the general responsibilities of the center and/or as assigned by supervisor

EDUCATION AND

WORK EXPERIENCE:

• Five years social service experience preferred; three years acceptable.
• Good verbal and written communication skills.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented and attention to detail
• Team player
• Strong use of the English language in verbal and written communication
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• General accounting or bookkeeping knowledge
• Strong analytical and research skills
• Proficient typing skills (60 words per minute)
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Driving:
  Must possess valid State of Washington driver's license, be able to pass the Salvation Army motor vehicle report standards

SOFTWARE-RELATED

SKILLS:

• Microsoft Office products suite - Word and Excel required, Microsoft PowerPoint, helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous…