Pro Customer Service​/Sales

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

The Pro Customer Service/Sales position includes the following responsibilities:

• Assist customers with ordering and product selection.
• Load materials safely and manage the checkout process.
• Deliver goods accurately and on schedule.
• Offer product knowledge, including paint and related accessories.
• Meet monthly sales goals and other performance metrics.
• Maintain a clean & organized work environment.
• Resolve delivery or installation issues and coordinate with in‑store teams.
• Promote loyalty programs and communicate Home Depot’s competitive advantages.

• Pro Paint Sales Specialist – $20.50 per hour
• Pro Sales Associate – $19.50 per hour
• Pro Account Sales Associate – $20.50 per hour
• Pro Lot Loader – $18.50 per hour
• Pro Delivery Driver – $20.50 per hour

The Home Depot offers a total compensation package that includes paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401 K with company match, ESPP, profit‑sharing bonuses and other benefits that vary based on salaried or hourly status and full‑time or part‑time status. Sick time
** varies by location and work hours.*
* Salary and temporary associates earn 1 hour of sick time for every 40 hours worked; full‑time associates earn 1 hour for every 40 hours worked or 4 hours per month, whichever is greater; part‑time associates earn 1 hour for every 40 hours worked or 2 hours per month, whichever is greater. (In Seattle, the calculation is based on 30 hours.)

Not applicable.

Full‑time.

Other – Consumer Services.