Senior Quality Manager - Complex Care - Region Scotland

Senior Quality Manager - Complex Care - Region 1 - Aberdeenshire, Scotland

Join to apply for the Senior Quality Manager – Complex Care – Region 1 – Aberdeenshire, Scotland role at Community Integrated Care.

Elevate Care Standards as our Senior Quality Manager for Complex Care at Community Integrated Care! This role can be based anywhere in Scotland – £45,000-£50,000 + £5,000 Car Allowance (Depending on Experience).

At Community Integrated Care, we believe in transforming lives through exceptional care. As an award winning, progressive charity, we are dedicated to providing innovative and high‑quality support to individuals with more complex or intense needs. We have decided to make Complex Care into its own business unit. This is a really exciting opportunity to join our ever‑expanding team as we commit to continuous improvement, modern technology, and a supportive work environment.

Here’s why you’ll love working with us:

• Innovative Approach:
  We champion change and innovation, using modern technology to enhance service delivery.
• Supportive Environment:
  We foster a culture of psychological safety, wellbeing, and supportive two‑way communication.
• Professional Growth:
  We provide continuous professional development opportunities and encourage our team to grow and excel.
• Community Impact:
  We create meaningful partnerships in local communities, enhancing social impact and building our reputation.
• Recognition and Rewards:
  We value and advocate for our employees and recognise all their contributions.

• Business Strategy:
  Contributing to the development and execution of the business strategy for the complex care business unit.
• Quality Assurance:
  Developing and implementing a robust quality assurance and risk management framework specific to complex care services.
• Transformation:
  Leading and managing transformation initiatives, applying best practices and sector innovation to the development of new services.
• Legal and Risk:
  Keeping up to date with relevant legislation, guidance, and regulations to ensure compliance and best practice.
• Service Delivery:
  Driving continuous improvement and operational excellence to ensure high standards of care and outstanding outcomes for the people we support.
• People Management:
  Leading, developing, and motivating your team to create a high‑performing group that meets local objectives.

• Professional
  
  Qualification:
  
  Qualified Nurse, Social Worker, or equivalent in Health and Social Care.
• Specialized Knowledge:
  Level 5 QCF Diploma in Adult Care (leadership and management within a health and social care setting).
• Extensive
  
  Experience:
  
  At least 3 years of experience working within a health and social care setting, preferably in a quality/compliance role.
• Regulatory Knowledge:
  Extensive knowledge of the Health and Social Care Act 2008 and associated regulations.
• Audit and Compliance:
  Proven experience conducting audit and compliance inspections.
• Data Analysis:
  Proficient in data analysis and reporting.
• Training
  
  Experience:
  
  Experience providing training to individuals and teams.
• Leadership
  
  Skills:
  
  Ability to lead teams, manage individual performance, and drive continuous improvement.
• Stakeholder Engagement:
  Skilled at influencing and negotiating with senior stakeholders.
• Communication
  
  Skills:
  
  Excellent written, oral, presentation, and communication skills.
• Problem‑Solving:
  Ability to respond to sudden and unexpected demands with effective solutions.
• Personal Attributes:
  Highly self‑motivated, innovative thinker, collaborative, and able to cope with rapid and sustained change.

If you are a quality‑driven leader with a passion for ensuring exceptional care, a Senior Quality Manager in Complex Care could be the perfect role for you. Join us at Community Integrated Care and be part of a team that is transforming lives every day. Apply now.

For an informal conversation about the role before making a formal application, please call Complex Care Recruitment Specialist Victoria Andrews on 07816 268813.

We’re really proud to be a Hive HR Employee Voice Certified organisation – a recognition that confirms our commitment to creating a culture where our colleagues are encouraged to share their thoughts and where this feedback is actively sought and acted upon.

In our 2025 Colleague Engagement Survey, 59 % of our people shared their feedback and insights, giving us an Employee Net Promoter Score of +34.

• Mid‑Senior level

• Full‑time

• Quality Assurance

• Non‑profit Organisations