Depot Operations Supervisor; WFF

£14.00 per hour (£14.50 per hour from 1st January 2026) + bonus + benefits

• Contract type:
  Permanent (Full-Time) |
• Closing date: 11th January 2026

The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:

• Customer Services
• Delivery fleet
• Cold store Warehouse

This role is 40 hours per week, working any 5 of 6 days (closed Sundays.)

We offer a competitive hourly rate of £14.00 per hour (£14.50 per hour from 1st January 2026).

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready‑meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We’re dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old‑fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

• An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers.
• You will help to drive the consistent delivery of established processes and operational standards.
• You’ll track the team’s performance against achieving daily, weekly and monthly targets.
• Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
• The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
• You’ll be ready and willing to get involved in the day‑to‑day tasks if needed, including deliveries (so a full UK driving licence is essential.)

This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.

• Experience in a supervisory role- leading and motivating a team to achieve shared objectives
• Strong communication skills
• Customer service ethos
• Confident using IT systems
• Strong influencing skills
• Able to understand and influence KPIs
• Problem solving skills
• Full driving license

You must have held a UK manual driving licence for at least 2 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.

• Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
• Some knowledge of commercial / P&L / budget management
• Health & safety training
• Food safety training
• Coaching skills
• Experience of developing a team
• Experience of implementing operational policies and processes

A can‑do attitude, a positive outlook, and the tenacity to deliver results.

A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.

• A strong leader who inspires trust in their team
• Can communicate well with everyone in order to deliver the ‘day job’
• Coaches the team to improve every day
• Takes accountability
• Sets the bar in terms of what is acceptable in terms of standards and service
• Fosters and develops strong working relationships within the team and the wider business
• Has a real passion for making a real difference in the community
• Ensures that the customer is at the heart of every decision
• Passion, energy, commitment, and the ambition to succeed
• Willingness to lead from the front – role‑model the way and be ‘hands‑on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.

• Competitive salary – accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Opti…