Customer Team Member

Customer Team Member

Location:

Hillside, Brae, ZE2 9QG

Pay: £12.60 per hour

Contract:

16–24 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. We’re happy to discuss your availability s role includes working on our Post Office Counters.

Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business‑related needs.

When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10 % Co‑op contribution, access to virtual healthcare services for you and your family, and a 30 % discount on all Co‑op products in our stores.

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, supporting tasks on the post office counter, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural by sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

• 30 % discount on all Co‑op products in‑store plus 10 % discounts on all other brands.
• A pension scheme with up to 10 % employer contributions.
• Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.