Administration Support Officer

EEO Statement

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

The post-holder will provide clerical support to the Diabetes & Endocrinology department at Nevill Hall Hospital, as well as reception duties, for a fixed term of two years.

• Answer general queries and inquiries.
• Carry out administrative tasks for the department.
• Make, amend, and cancel appointments, handling straightforward queries.
• Update waiting list entries and manage patient appointments using the Myrddin Patient Administration System.
• Make telephone and patient calls to provide information.
• Maintain accurate records and data input.
• Use knowledge of clinic protocols and specialty standards.

• Essential:
  Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, and data input procedures acquired through on-the-job training.
• Desirable:
  Experience of working within an office environment.

• Essential:
  Able to work under pressure remaining calm, diffuse difficult situations, excellent interpersonal skills, accurate data inputting, good telephone manner, ability to integrate within an existing team.
• Desirable:
  Customer service experience.
• Desirable:
  Ability to speak Welsh.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026, backdated to 01 April 2026 where applicable.

Aneurin Bevan University Health Board offers a fantastic benefits package, extensive training and development opportunities, paid mandatory training, in‑house programmes, professional career pathways, flexible working, and occupational health support.

We support flexible working and promote a healthy work‑life balance.