Assistant Shop Manager

Assistant Shop Manager - Abergavenny

Blue Cross UK

Location: Abergavenny

Compensation: £8,958 per year (part‑time, 14 hours over 2 days)

Final date to receive applications: 18 January 2026

Department: Fundraising, Comms & Engagement

Contract: Permanent, part time

Closing date: Sunday 18th January 2026

Interview date: Interviews will be arranged as applications are received

Description

With over 50 charity shops across England and Wales, our Abergavenny shop serves a vibrant local community. We need a part‑time Assistant Shop Manager to create a warm and welcoming shopping experience for visitors and donors. You will work with the Shop Manager and local community to drive sales, source quality fashion, accessories, and homeware from donations, and regenerate merchandise for a new home.

Key responsibilities include:

• Leading a team of volunteers, guiding and motivating them to deliver outstanding customer service.
• Supporting recruitment, training and development of new volunteers.
• Managing day‑to‑day shop operations, including cash handling, reconciliation and merchandising.
• Planning and delivering flexible working patterns to cover weekdays, weekends and bank holidays.
• Maintaining a strong relationship with local donors and building a solid customer base.

The shop is open Monday to Saturday 09:00 – 17:00, with variations weekly based on staff and volunteer availability. Flexibility to cover additional holiday and sickness cover is essential.

About you

• Previous experience in a retail environment.
• Cash handling and reconciliation experience.
• Experience of leading a team.
• Experience of providing great customer experience.
• Computer and administration skills.

It would also be great if you had:

• Experience managing volunteers.

How to apply

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via Met Life – 24/7 GP services, private prescriptions and more for you and your family
• Free physiotherapy advice and face‑to‑face intervention
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

Read more about our benefits on the 'why work for us' page on our website.