Clerical Officer

Person specification Job Overview

To provide a comprehensive high level, efficient, accurate and prompt administrative service to all stakeholders by assisting in the smooth running of the service.

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

The ability to speak Welsh is essential for this post.

• To maintain case notes in the department in good condition and repair damaged notes as and when required.
• Compile case notes for new patient attendees at clinic.
• Collect and distribute patient case notes or urgent items manually when required to and from other areas of the hospital.
• Retrieve and return hospital case notes from other departments within the hospital as and when requested by the medical staff.
• Assist in setting up own work area as appropriate
• Open and prioritise incoming mail ensuring distribution to the appropriate person.
• To receive and direct visitors and relatives in a professional and courteous manner at all times and assist in answering queries.
• On patient's arrival in the department, on a one to one basis, go through registration process with patient.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .

Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please see the full job description and personal specification attached within the supporting documents

• GCSE Maths and English

• Good computer skills

• Experience with in a busy office/ call centre environment dealing with members of the public and hospital staff

• Knowledge of Data protection and patient confidentiality

• Ability to work to strict deadlines and prioritise tasks with minimal supervision

• Knowledge of WPAS/ Hospital administration systems

• Enthusiastic, confident with a positive attitude. Flexible attitude towards duties and responsibilities

• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing

• Ability to speak Welsh to Minimum Welsh Level 3 required

• To function efficiently under pressure and to meet deadlines