Care Navigator; Receptionist

The Care Navigator post is a receptionist role at Gwrych Medical Centre, the main surgery in Abergele, and acts as the first point of contact for its patients. The work centres on directing patients to the right service or clinician, handling calls, booking appointments, processing repeat prescriptions and keeping patient records in order. The post is for 30 hours within a training practice that has partners, salaried GPs and trainees.

Prior experience is welcome but not essential, as full training is provided.

• Receive, assist and direct patients to the appropriate service or healthcare professional
• Answer, make and divert telephone calls, and take accurate messages
• Deal with general enquiries, explain procedures and book new and follow‑up appointments
• Identify and see patients needing urgent consultation without a prior appointment
• Register new patients and those seeking temporary cover, and complete the required procedures
• Process repeat prescription requests so they are ready for collection within 48 hours
• Scan documents into patient records and enter patient information on the computer
• Retrieve, refile and maintain patient notes and correspondence in strict alphabetical order
• Advise patients of charges for private services, take payment and issue receipts
• Greet patients and visitors and provide general assistance to the practice team
• Secure the premises at the end of the day, with internal lights off and the alarm set
• Carry out additional duties as requested by the partners or Practice Manager

• GCSE English and Maths at grade A to C
• Computer literacy

• Experience of working with people

• Good interpersonal and communication skills
• Ability to work under pressure
• A good understanding of confidentiality

• Welsh speaker
• Experience of working in a GP practice
• Flexibility during staff absence
• Computer literacy

• Full training provided