Senior Retail Sales Advisor - Paint & Decor Leader

Reference: MAY

The role is a Senior Retail Sales Advisor at our Paintwell store in Abergele, working a 6 month fixed-term contract.

Located on Bridge Street, our Abergele Paint Well store serves local homeowners and tradespeople with a wide range of decorating materials and paints. Our opening hours are Monday to Friday 7:00 am – 5:00 pm and Saturday 8:00 am – 5:00 pm.

We welcome Neurodiverse candidates and those with disabilities to request adjustments and support during the application or interview process.

• Assist the Branch Manager with developing the branch and the team, including deputising when absent.
• Provide exceptional customer service in the branch to uphold Brewer’s reputation.
• Handle keyholder duties, cashing up, and supervisory tasks.
• Allocate work to the team, motivating and driving performance.
• Use product knowledge to recommend and help customers choose the best product.
• Work with the Branch Manager to plan and agree on sales forecasts in line with company targets.
• Ensure orders and enquiries are dealt with and followed up promptly.
• Mix paint for customers, process specialist orders, and request special stock.
• Build relationships with customers to identify needs and provide comprehensive service.
• Promote seasonal and special items and maintain merchandising in-store to increase visibility and sales.
• Assist with stock maintenance in the branch.

• Experience in a retail environment, ideally in a team leader or supervisory role.
• Exceptional customer service and communication skills, able to translate customer requirements into product recommendations.
• Highly motivated, driven to succeed and perform well.
• Approachable with an open, friendly personality – willing to help customers and colleagues.
• Ability to motivate and inspire colleagues to achieve high customer service levels.
• Enjoy working and supporting a team, while also reliable as an individual operator.
• Keen to develop skills and progress within the industry.
• Ideally resides near the store to respond to potential alarm calls outside hours.
• Interest in the industry is advantageous but not essential; product training will be provided.

• Competitive salary.
• 33 days holiday, including bank holidays (increasing with service).
• Free life assurance.
• 5% employer pension contribution (subject to employee contributions).
• Stream – a money management app granting percent of pay as you earn it.
• Employee Assistance Programme – accessible to colleagues, partners/spouses and dependents.
• Virtual GP service – unlimited medical advice for you and any dependent children.
• Medicash – an optional scheme to claim money back for routine healthcare treatments.
• Brewers colleague discounts – significant savings on home improvements.
• Discounts and rewards with selected partners – major high street brands, supermarkets, etc.
• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme.
• Staff uniform with uniform cleaning tax relief.
• Comprehensive induction programme and ongoing development.
• Post qualifying period, eligibility for profit‑related pay, enhanced maternity/paternity pay and use of Holiday Homes in Cornwall or the Lake District.