Support Advisor - FTC

Money Support Advisor (12 Month Fixed-Term Contract)

Location: Morfa Gele, Abergele

Salary: Grade 6 U to W £32,639 to £34,677 depending on experience

Contract: 12 Month Fixed-Term Contract, Full-time 37 hours

Help people make the most of their money and support them when it matters most

At Cartrefi Conwy, we believe everyone deserves a safe home and the support they need to thrive. We’re looking for a caring and knowledgeable Money Support Advisor to join our Income Management Team on a 12-month fixed-term contract.

This is a rewarding role where you’ll help tenants access the benefits and financial support they’re entitled to, improve their financial wellbeing, and find practical solutions during challenging times. Every day brings the opportunity to make a positive difference to someone’s life.

You’ll provide specialist welfare benefits advice and support to tenants, helping them maximise their income and navigate an often complex benefits system. You’ll work with people from all walks of life, including families, older people, young people and vulnerable tenants.

Your role will include:

• Supporting tenants with benefit claims and welfare advice.
• Helping people understand Universal Credit and other benefits.
• Completing financial assessments and providing money management guidance.
• Working closely with colleagues and external partners to secure the best outcomes for tenants.
• Keeping up to date with welfare reform and benefit legislation.
• Supporting appeals and representing tenants where appropriate.
• Monitoring outcomes and using data to help improve services.
• Building strong relationships with organisations that support financial inclusion and wellbeing.

We’re looking for someone who is passionate about helping people and has experience providing welfare benefits advice.

You’ll bring:

• Experience of advising on welfare benefits and supporting people through claims.
• Strong knowledge of benefits legislation and entitlement criteria.
• Experience of maximising income for clients.
• Excellent communication and relationship-building skills.
• The ability to manage a varied caseload and prioritise effectively.
• Good analytical skills and attention to detail.
• A compassionate and customer-focused approach.

At Cartrefi Conwy, our commitments shape everything we do.

• Do the right thing - You’ll always put tenants first, providing honest, professional advice and supporting people to access the help they need.
• Lead by example - You’ll take ownership, look for solutions, share your knowledge with colleagues and help improve services for our tenants.
• Stronger together - You’ll work closely with colleagues, partners and communities, building relationships that help us achieve better outcomes for the people we support.

When you join us, you’re joining an organisation that genuinely cares about people. You’ll be part of a supportive team that works together to make a difference every day.

This is an opportunity to use your skills and experience to improve lives, support communities and help tenants achieve greater financial security.

Full job description here

Thank you for your interest in joining us. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to bring their whole self to work.

We welcome applications from people of all backgrounds, experiences and communities, and we believe that diverse perspectives strengthen our organisation and the services we provide. We are committed to ensuring our recruitment process is fair, inclusive, accessible and free from bias for everyone. We are proud to be a Disability Confident employer and to hold the QED Award.

While working together as One Team makes us stronger, we celebrate individuality and recognise that our differences are one of our greatest strengths.

If you require any adjustments or support at any stage of the recruitment process, please contact us using your preferred communication method. We are committed to providing an accessible and positive experience for all candidates.

We want to meet the aims and commitments set out in our…