Field Care Supervisor

Job Description

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards :

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – Entre Conf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive.

We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued – with celebrations, wellbeing support, and chances to give back as a team.

Working directly with clients, to provide a skilled and sensitive service which provides day-to-day personal assistance and enables the client to maintain independence. Will also supervise and manage the development and performance of Carers both in and out of the field.

• Strive to maintain a safe working environment in accordance with the Health and Safety at work act by attending appropriate training events as directed, by immediately reporting any potential risk to self, colleague’s residents or visitors to a senior member of staff
• To maintain the highest standards of confidentially toward both client and colleague
• Maintain client files, ensuring accurate records are kept
• Maintain contact with existing clients, monitoring, and reporting on a daily / weekly basis
• Ensure regular communication is maintain between self and care staff, including documenting notes of meetings and conversations on Care Manager where relevant
• Provide instruction and guidance to schedulers regarding the allocation of carers to template client visits, ensuring continuity of care, taking to account locations, skills required and client preferences
• Providing both on and off the job support and supervision for carers, providing guidance, training, shadowing, continuous spot checks and performance appraisals
• Take responsibility for unallocated visits ensuring the continuity of care, taking into account locations, skills required and client preferences
• Take the responsibility for new referrals from private clients and social services teams, ensuring full information is received and appropriate care and planning is undertaken
• Provide practical provision of care for clients with more complex care needs, including creation and updating care plans
• Ensure that any changes…