Fracture Liaison Service; FLS) Administrator

Main area Administrator Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job
-AC156-0626-A

Employer Hywel Dda University Health Board Employer type NHS Site Withybush General Hospital Town Haverfordwest Salary £26,300 - £27,890 per annum Salary period Yearly Closing 21/10/2026 23:59 Interview date 28/10/2026

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via Recruitme

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Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.

The Fracture Liaison Service (FLS) Administrator will work independently to provide a comprehensive, professional, and confidential administrative and secretarial service to support the effective day-to-day running for the Fracture Liaison Service.

Acting as a first point of contact, you will manage and respond to enquiries from a wide range of internal and external stakeholders via telephone, email, and face-to-face communication, using initiative and judgement to resolve routine matters and elevate more complex issues appropriately.

The role requires strong organisational skills, the ability to prioritise workload, and a proactive approach to ensure deadlines and service requirements are consistently met, with potential responsibility for supervising staff and supporting team development.

There are four full time posts available. One will be based in Withybush General Hospital, Haverfordwest, one in Prince Phillip Hospital, Llanelli, one in Bronglais General Hospital, Aberystwyth and one based within the Carmarthen area (location to be confirmed upon appointment).

You will undertake a broad range of administrative duties including managing correspondence, maintaining accurate filing systems and databases, arranging appointments and meetings, preparing and distributing documentation, and supporting audits and reporting requirements.

You will also carry out general office tasks such as typing, scanning, photocopying, and ordering supplies, while ensuring effective use of IT systems and maintaining data confidentiality. In addition, you will provide a high standard of customer service by welcoming visitors, handling enquiries, and communicating effectively with patients, staff, and partner organisations, including managing sensitive or emotional situations with empathy and professionalism.

This role also involves working to prioritise tasks, responding to urgent requests, contributing to team discussions and service improvements, ensuring compliance with policies and procedures, and, where required delivering basic training on departmental systems.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as…