Customer Service Advisor

Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham

• Pay: £26,500 per annum (depending on experience)
• Hours of Work:
  Monday to Friday 8.30 am to 5.00 pm | Potential need to work a Saturday (around 1 in
  8) if needed (Paid at x1.5 rate)
• Duration:
  Permanent
• Benefits:
  Free parking, 20 Days holiday + Bank Holidays (increases by 1 day per year worked, up to 23 days)
• Job Role:
  
  The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records.

• Previous customer service experience
• Experience working with customer complaints and problem-solving
• Good MS Office literacy

• Confident communicator
• Able to cope under pressure in a call handling environment

Commutable From:
Wrexham, Chester, Denbighshire

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