Digital Education Co-ordinator

The Role
What you’ll do
Who you are – Qualifications, Experience, Knowledge and Skills required

How to apply

Benefits
Employment Visa

The Digital Education Coordinator plays a vital role in supporting staff and students to use the learning technologies available at Aberystwyth University, including Blackboard, Turnitin, Panopto and Vevox. The postholder works as part of a team of Digital Education practitioners. They will be a versatile practitioner who is able adapt their approach to meet the needs of the specific needs and/or issues being presented by staff and students.

The postholder will work closely with fellow practitioners and the Digital Education Lead to develop a recently formed Digital Education service which forms part of the newly formed Academic Engagement Service in the Library. The postholder will deliver on operational priorities as well as help shape an institutional plan, ensuring that it aligns with the University’s 2030s Strategic Plan and meets the needs of our diverse and engaged student community.

The post holder will play a key role in enabling technical integrations, liaising closely with teams in Information Technology Services, and external providers. The post holder will oversee the organisation of Online Exams and work with colleagues on digital enhancement projects and events such as the Annual Learning and Teaching Conference.

The post holder will also work with colleagues on digital enhancement projects and events such as the Annual Learning and Teaching Conference.

The post holder will report to the Digital Education Lead.

Working closely with other services and practitioners across and beyond the University community, the post holder will contribute to the delivery of support provision, interventions and resources that support staff and students in all aspects of their academic experience.

This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties.

Technical and User Support

• Deal with queries from staff and students via email or Teams / telephone, providing technical advice to resolve problems and issues reported

• Report faults etc to appropriate software companies, providing relevant information as well as communicating responses back to AU customers
• Participate in technical testing of new systems and enhancements to ensure that they meet the needs of staff and students
• Work with other members of the team on rolling out new initiatives and technologies
• Provide support in both Welsh and English
• Create and update user documentation including guides, FAQs, blogposts, and web pages
• Develop and deliver [K(1][JW2]training sessions to staff and students on services supported by the team. These might be online or in person.
• Provide one-to-one and small group consultations with staff to develop their use of e-learning tools in both Welsh and English.
• Enable integrations on both live and test servers, including liaising with external providers and other teams in Information Services to ensure successful implementation.
• Lead technical testing of new systems and enhancements to ensure that they meet the needs of staff and students.
• Monitor Blackboard, Panopto, and Turnitin updates and make recommendations to colleagues on enhancements and future areas for development.
• Oversee the Blackboard Course Creation process and the provisioning of Panopto classes every year appropriately designed, using technology
• Horizon scan and draw on best practice advice from the sector to influence our approach at Aberystwyth University

Online Assessment

• Create support materials for staff and students undertaking assessment pilots
• Provide support for staff using Blackboard to deliver, schedule and report back on online exams.
• Work with administrative and teaching staff in departments, the Superintendent of Exams and the Timetabling Office on the scheduling and delivery of online exams.
• Undertake quality checks on exam settings to ensure that the online exams run smoothly
• Provide support to university invigilators overseeing online exams
• Provide…