Senior Lettings Coordinator

About Us

We are a long-established, independent estate agency based in Aberystwyth with a growing lettings portfolio of around 75 managed properties. We pride ourselves on delivering an exceptional service to landlords and tenants and are looking for an organised, enthusiastic and customer-focused person to join our friendly team.

The Role

This is a varied and rewarding role where you will become the main point of contact for our lettings department, building strong relationships with landlords, tenants and contractors.

Your responsibilities will include:

• Managing a portfolio of residential rental properties.
• Liaising with landlords and tenants by telephone, email and in person.
• Organising repairs and maintenance with contractors.
• Arranging property inspections and ensuring follow-up actions are completed.
• Preparing tenancy documentation and ensuring compliance with current legislation.
• Coordinating property marketing and new tenancy applications.
• Working closely with the sales and administration teams to provide excellent customer service.
• Identifying opportunities to grow the lettings portfolio and earn commission.

About You

You will:

• Be highly organised with excellent attention to detail.
• Have outstanding customer service and communication skills.
• Be confident using computers and office software.
• Be able to prioritise a busy workload and work on your own initiative.
• Hold a full UK driving licence.
• Have experience in property, customer service, banking, legal or office administration (property experience is preferred but not essential as full training will be provided to the right candidate).

What We Offer

• 26,500 basic salary. Workplace Pension.
• Commission scheme (OTE approximately 28,500).
• Full training and ongoing professional development.
• Supportive and friendly working environment.
• Opportunity to develop your career within a respected independent estate agency.
• Monday to Friday working with 1 in 4 weekend hours.

If you enjoy working with people, thrive in a busy office environment and are looking for a long-term career in property, we would love to hear from.