Service Advisor

Join to apply for the Service Advisor role at Prairie Land Partners, LLC
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Who We Are
. Agri Vision Equipment Group and Prairie Land Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best‑in‑class service and support for our respective customers. Our purpose is to lead agriculture in rural America. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do.

We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry.

Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.

The Service Advisor is the front line of contact for customers calling into or visiting the branch. They are responsible for positive and effective communication with AVE-PLP customers and internal service team to ensure the customer’s needs are met. The Service Advisor reports to the Service Manager.

• Act as the primary customer contact for the location’s Service Department.
• Assist with technical requests from service technicians and customers.
• Communicate with customers to schedule service, making sure all inbound equipment is properly noted and tagged, as well as the collection of payment for services rendered.
• Help service technicians to improve overall labor performance by creating efficiency gains by helping inspect, move equipment, procure special tools, order/return parts, and assist with technical advice including scheduling internal and external training.
• Open work orders, look up/add job codes for technicians as directed by Service Manager/Shop Foreman, and maintain control until closed and invoiced.
• Schedule and assign jobs and work areas to employees according to their skills and knowledge.
• Review work orders for completeness and accuracy prior to customer billing.
• Ensure all departmental tools, equipment, and vehicles are in good working order.
• Work with technicians to help accurately quote service work and sell needed repairs to customers.
• Submit all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit.
• Develop, communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction.
• Participate and lead specific accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives.
• Occasionally help in coordinating customer clinics, field days, and related promotional events.
• Assist with supervising and participating in staffing and employee development activities.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

• Assists with managing the Service Technicians and other Service Department staff in accordance with the company’s policies and applicable laws. May supervise non-revenue position (i.e. maintenance, drivers, etc.), turf technicians, and the turf customer business segment.

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
• Ability to act on behalf of the Service Manager in their absence.
• Strong leadership and customer service skills.
• Knowledge of John Deere and competitive products.
• Ability to communicate effectively to individuals and groups, both verbally and written.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Basic understanding of financial…