Collections Administrative Assistant

Collections Administrative Assistant –
First Financial Bank Texas

Abilene, Texas, United States

Entry level

Full-time

Administrative

Industries:
Banking

Perform all duties in a professional, accurate and efficient manner; cross train and back up other positions in the department. Most work isn't subject to immediate verification. Errors are serious and may result in considerable loss to the Bank. Incumbent has frequent face‑to‑face and telephone contact with customers and with employees and officers of the department and of other departments.

• Process collection notices for past due consumer loan accounts daily.
• Take inbound customer phone calls that are transferred from the bank phone center.
• Create and maintain repossessed vehicle packets including recording any expenses incurred while getting the vehicle ready for sale.
• Utilize bank software to review accounts, payment history or loan documents when talking with a customer or researching an issue.
• Process bankruptcy payments, repossessed vehicle sales payments and related accounting entries.
• Print credit reports as needed.
• Produce monthly collection administrative reports.
• Process daily customer payments.
• Perform secretarial duties for loan collections department as needed and assist customers in person or by phone as required.
• Scan needed account documents.
• Understand collection laws and related bank procedures.
• Collect accounts as needed.
• Cross train in all other areas within the department.
• Must actively participate in Customer Service First sales and service culture, support the values of the organization and follow established company policies and procedures.

• This position requires communication, mathematical, and general business knowledge normally acquired by a high school graduate.
• At least 12 months secretarial/administrative experience required.
• Experience in banking and loan collections is a plus.
• Strong interpersonal skills, accuracy, flexibility, reliability, confidentiality, and initiative are required.
• Must type 50 wpm, 10 key by touch and be proficient in both grammar and punctuation.
• Computer experience in Word and Outlook is required.
• Professional demeanor is a must.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c)