North Branch - Library Assistant - North Branch

Under the supervision of the Customer Service Manager or Branch Manager, assists customers with registering for library cards and using the self-check system. Answers questions about library accounts and solves problems for library customers. Provides prompt and friendly customer service to patrons and assists them with a variety of tasks relating to their use of library materials. Works with the circulation team to handle the flow of items.

This position exercises no supervision.

• Serves at the circulation desk checking in and checking out library materials, registering patrons, collecting overdue fines, and assisting patrons with directional and “ready reference” information.
• Inputs data into the database regarding library patron information and library materials.
• Shelves materials, reads shelves, and creates displays to assist in maintaining a neat and orderly library collection.
• Conducts regular inventory of the paperback collection and organizes the newspaper rack, ensuring both areas are in good order.
• Provides Readers Advisory service to library patrons and staff.
• Assists the public in the use of the library’s online catalog and digital resources.
• Assists the public with hands‑on computer assistance as well as photocopying assistance.
• Maintains and cleans the audiovisual collections.
• Travel between work sites for meetings, programming, and training is required.
• Assists with holds, claims returned and missing items on a routine basis, clearing materials as necessary.

• Perform other job-related duties and responsibilities as assigned.

• Library policies, procedures, systems, and services including the Dewey Decimal System.
• Bibliographic database and related search procedures.
• Working knowledge of library collections (circulation and reference).
• MS-Office Outlook, Word, Excel and PowerPoint as well as Google Suite.
• Internet search capability and techniques.

• Accurately operate a computer.
• Present and apply a dedicated commitment to public service.
• Adapt to changing circumstances and situations.
• Perform with a positive attitude using unwavering work ethic.

• Use tact and always remain courteous.
• Use independent judgment and initiative within the framework of departmental policies and established procedures.
• Learn to use the computerized circulation system.
• Work with library customers and staff in a friendly and efficient manner.
• Acquire and perform routine library functions and procedures quickly and accurately.
• Learn and apply money collection procedures.
• Clearly communicate policy to library customers.
• Communicate clearly and concisely in writing.
• Operate standard office equipment.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

One (1) year of public contact and/or customer service experience as well as familiarity with basic library procedures and demonstrated knowledge of computers is preferred.

Previous clerical or library clerical experience in a public library preferred.