Customer Solutions Facilitator - Abilene

Customer Solutions Facilitator - Abilene

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• Facilitates job-readiness classes, workshops, or orientations to help customers maintain or improve job skills. Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
• Interviews customers to record and assess employment information to determine customers career development opportunities and needs.
• Educates customers on center services including the job seeker tools available (i.e., Work In Texas  (WIT) self‑directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensures registrations are properly completed.
• Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
• Data inputs all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (Work In Texas , TWIST, etc.). Ensures that all information on applications is correct and correctly entered in the system.
• Identifies community resources and establishes linkages to assist customers with specific needs.
• May coordinate the customers job-readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
• Contributes to the Career Center performance goals, including customer service and follow up.
• Collaborates with all Career Center staff to ensure customers have a meaningful experience.
• Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
• Proactively seeks ways to improve workforce services to meet labor market needs.
• Performs other duties as assigned and fulfills responsibilities as required.

• Entry level

• Full-time

• Human Resources

• Business Consulting and Services