Customer Solutions Facilitator

Job Summary

Customer Solutions Facilitator – Primary point of contact for customers as they enter the workforce system, guiding participants to self‑service resources, and assisting jobseekers with career development activities that connect them to employment.

• Facilitates job‑readiness classes, workshops, and orientations to help customers maintain or improve job skills.
• Conducts interviews to record and assess employment information, determining career‑development opportunities and needs.
• Educates customers on center services, including Work In Texas  (WIT) self‑directed job search, typing tutorials, resume programs, and workshops, and assists with WIT registration.
• Collaborates with Business Solutions Representatives and Career Center staff on employer communications to improve services and meet labor‑market needs.
• Inputs all service data into the appropriate systems (Work In Texas , TWIST, etc.) in real time, ensuring accuracy.
• Identifies community resources and establishes linkages to meet customers’ specific needs.
• Coordinates job‑readiness activities such as interviewing techniques, application completion, and appropriate dress attire to support the customer’s work experience.
• Contributes to Career Center performance goals, including customer service and follow‑up.
• Collaborates with all Career Center staff to provide a meaningful experience.
• Escorts customers to Satisfaction Survey computers before leaving the center, when applicable.
• Proactively seeks ways to improve workforce services to meet labor‑market needs.
• Performs other duties as assigned and fulfills responsibilities as required.

• Knowledge of workforce development, economic development, and project management.
• Proficient in word processing, spreadsheets, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers and handle stressful or challenging situations.
• Sensitive to customers’ needs and demonstrates concern for others.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, and the public.

• High School Diploma or GED required.
• Associate’s or undergraduate degree preferred.
• Valid driver’s license and proof of insurance with a good driving record.
• Bilingual in English and Spanish strongly preferred.

Physical requirements include lifting up to 10 pounds occasionally, standing, sitting, bending, and walking. Requires adequate visual acuity, speech, and hearing. Work is primarily in an office environment; occasional driving, travel, and flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

C2 Global Professional Services (C2 GPS) is a leader in workforce and career services across Texas, Florida, and Southern Nevada. Known for exceptional customer service, we empower job seekers to secure meaningful roles and advance their careers. Our core values—Respect, Communication, Customer Engagement, and Ingenuity—guide all of our efforts and set us apart as we grow and expand our impact.

• Health Insurance (low‑cost employee‑only options)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(k) with 100% employer match up to 6%
• Dental & Vision Plans
• Life Insurance
• Short and Long‑Term Disability
• Pet Insurance

C2 Global Professional Services, LLC reaffirms its commitment to equal opportunity and diversity. Employment decisions are made without regard to race, color, religion, sex, gender, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship, disability, genetic information, veteran status, and other protected characteristics in full compliance with all applicable laws. We provide affirmative action to ensure fair treatment of all applicants and employees.

Entry level

Full‑time

Customer Service