CSR, Customer Service​/HelpDesk

Job Details:
Level: Entry,

Job Location:

Abilene Office - Abilene, TX 79605, Position Type:
Full Time, Job Shift: Day, Job Category:
Banking,

• Provide friendly and helpful customer service to anyone who enters your branch
• Assist with scanning and indexing duties as needed
• Assist the customer in filling out wire transfer forms and ensuring that bookkeeping receives them in a timely manner
• Contacting existing and potential customers to inform or offer services
• Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
• Refer customers to appropriate bank personnel to meet their financial needs.
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
• Collect and record customer deposits and fees, and issue receipts using computers.
• Investigate and correct errors upon customers' request, according to customer and bank records.

• Requires repetitive movement
• Requires sitting
• Requires telephone conversations
• Requires use of electronic mail
• Requires writing letters and memos
• Requires face-to-face discussions with individuals or teams
• Requires contact with others (face-to-face, by telephone, or otherwise)
• Requires dealing with unpleasant, angry, or discourteous people
• Includes conflict situations
• Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
• Requires making decisions that impact the results of co-workers, clients or the company
• Requires being exact or highly accurate
• Requires repeating the same physical activities or mental activities over and over
• Requires meeting strict deadlines
• Requires coordinating or leading others in accomplishing work activities
• Requires work with external customers or the public
• Requires work with others in a group or team
• Requires working indoors in environmentally controlled conditions
• Job tasks are performed in close physical proximity to other people

Requirements:
Minimum 2 years banking experience (or equivalent other experience)

Strong personnel skills

Knowledge of banking products and basic banking principles

Knowledge in Microsoft products such as Excel and Word preferred