Account Services Assistant Manager

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Abilene, Texas, United States

Responsible for deposit account support, administration and processing while ensuring work standards established for Account Services are of highest quality and in compliance with Bank policies and government regulations. This includes advising, supervising, coaching, and training Deposit Operations staff in Account Services. Frequent contact with law enforcement, attorneys, Bank Officers, Bank Employees and personnel from other banks by phone, email, and other written correspondence.

• Properly research, document and respond to subpoenas, garnishments, levies, and receiverships; work customer research requests; correct encoding and posting errors; perform check adjustments from Federal Reserve Bank and other financial institutions.
• Assist with document requests and research requests from auditors, compliance and examiners.
• Maintain dormant account and check records, prepare notification to customers and Bank personnel on items eligible for escheat, and log items into software for escheatment to the State.
• Research, process and balance deposit account exception items; i.e., nonpost, return items, chargebacks, stop payments, positive pay returns, ACH disputes, and check disputes.
• Index and perform quality control on account documents saved in Synergy, including signature card review.
• Monitor customer and account maintenance using workflows to ensure proper Bank policies and procedures are followed.
• Review IRA and federal withholding transactions and assist with tax reporting process.
• Other duties as assigned.
• Duties and responsibilities require strong attention to detail, critical thinking, problem solving skills, judgment, organization and high level of taking initiative and ownership.
• Incumbent is expected to assist Account Services with meeting work deadlines when an employee or manager is out of office.
• Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill.
• Physical effort is average; requires visual attention and mental concentration for extended periods of time while using computer equipment for most of the workday.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

• High School diploma, general education degree (GED), or equivalent required.
• Minimum of seven (7) years banking experience required.
• Minimum of two (2) years supervisory experience required.
• Working knowledge of banking laws and regulations required for deposit accounts, such as Federal Reserve Bank Operating Circular No. 3, NACHA, Reg CC, Reg E, Reg P, Right to Financial Privacy Act, Texas Property Code Title 6, and UCC preferred.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and produce error‑free work in a deadline‑driven environment.
• Strong PC skills—Microsoft Word, Excel and PowerPoint, and 10‑key is essential.
• Ability to handle multiple tasks in a fast‑paced environment.
• Ability and willingness to quickly learn new applications and adapt to a changing environment.
• Strong communication skills (written and verbal) necessary.
• Reliable attendance and the ability to work extended hours to meet deadlines is essential for this position.
• Must have the ability to look beyond the obvious to resolve more difficult banking transactions.
• Ability to maintain high level of confidentiality is required.
• Must have the ability to work effectively in a team environment under minimal supervision.

Incumbent’s home base is onsite in Abilene, Texas.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

The contractor will not discharge or in any other manner discriminate against employees…