Retail Banker II- PT

Office Location

Abilene, Texas, United States

Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires frequent face‑to‑face, written correspondence or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. This position may report to more than one officer. The incumbent also has frequent contact with other departments in providing full banking services to customers.

• Process deposit and withdrawal transactions based on the Bank's policies and procedures.
• Other functions may include:
  • Answering phone calls
  • Processing treasury, tax, and loan payments
  • Managing savings bonds
  • Handling loan payments
  • Mail deposits
  • Safe deposit boxes
  • Other financial transactions
• Must possess an in‑depth knowledge of retail services and products.
• Provide customer service by selling and servicing all account products (checking, savings, certificates of deposit, IRA, check orders).
• Incumbent will be cross‑trained in image capture processes.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established bank policies and procedures.
• Periodic travel to Abilene or other bank regions for training is required.
• Saturday hours and holiday hours may be a requirement based on branch location's hours of operation.
• Physical effort required is above average.

• Self‑starting team player with high school diploma or GED.
• College degree or twelve months’ customer contact and sales experience required.
• Banking experience preferred.
• Communication and sales skills required.
• Mathematical and general business knowledge normally acquired by a high‑school graduate with minimum typing and calculator skills.
• Strong customer relations, accuracy, speed, detail, flexibility, judgment and courteous, professional demeanor, and ability to handle multitasks.
• Commitment to providing “WOW” customer service.
• Will learn to be proficient on the following machines and programs: teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex.
• Requires accurate processing of data/accounting entries and proficiency in Word and Excel.
• Must be able to work flexible hours and/or extended hours as business requires.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CF­R 60‑1.35(c)