Referral Specialist

Referral Specialist – Hendrick Health

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Join to apply for the Referral Specialist role at Hendrick Health.

The Referral Specialist is responsible for performing all aspects of the patient referral process including coordinating and completing referrals ordered by providers, acquiring and verifying third‑party information for referrals, obtaining referral appointments, and tracking referrals.

• Coordinate and complete referrals ordered by providers.
• Acquire and verify third‑party information for referrals.
• Obtain referral appointments.
• Track referrals and maintain records.

• Minimum Education
  • Basic college courses.
• Minimum Work Experience
  • 6 months scheduling representative experience.
• Required Licenses/Certifications
  • None specified.
• Required Skills, Knowledge, and Abilities
  • Knowledge of medical practice protocols related to scheduling referrals and testing.
  • Knowledge of manual / computerized scheduling systems.
  • Knowledge of customer service principles and techniques.
  • Knowledge of insurance and ability to obtain prior authorization.
  • Skill in communicating effectively with physicians / clinicians about referrals / radiology.
  • Ability to multitask effectively, handling phone calls, in‑office patients, staff and others with calm and clear communication.
  • Ability to flexibly respond to changing demand and plan, organize and prioritize accordingly.
  • Ability to project a pleasant and professional image.
  • Ability to demonstrate compassion and caring when dealing with others.

• Entry level

• Full‑time

• Health Care Provider
• Industries:
  Hospitals and Health Care