Scheduling Rep, Hendrick Clinic Prenatal Clinic

Overview

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

• Make appointments for patients following established medical practice procedures.
• Coordinate scheduling activities to ensure efficient patient flow and alignment with physician availability.
• Communicate scheduling preferences with physicians/clinicians and other staff as needed.
• Maintain the master appointment schedule via manual or computerized systems.
• Prepare and produce reports about appointment patterns as required.

• Minimum Education
  :
  High school diploma or general equivalency diploma (GED)
• Minimum Work Experience
  :
  Minimum one year of experience in an appointment scheduling position
• Required Licenses/Certifications
  : (If applicable to the role, include as provided elsewhere in the description)
• Required Skills, Knowledge, and Abilities
  :
• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including illness or emergencies
• Ability to analyze situations and respond appropriately

• Entry level

• Full-time

• Other

• Hospitals and Health Care

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