MC Patient Services Specialist

MC Patient Services Specialist – Texas Tech University Health Sciences Center

Join Texas Tech University Health Sciences Center (TTUHSC) in our mission to provide excellent patient care, advanced research, and world‑class education. As an MC Patient Services Specialist, you will support the smooth flow of operations in a correctional facility medical clinic and serve as the primary contact for patients before, during, and after clinic visits.

Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.

• Schedule patients for appointments through the electronic medical record (EMR) system when needed and enter sick call requests (SCR) into EMR.
• Telehealth presenter.
• Check access to care through EMR.
• Patient throughput management.
• Ensure protected health information (PHI) is scanned into EMR.
• Assist when needed in processing patients through EMR.
• Schedule and complete paperwork for offender record reviews.
• Effectively participate in the overall goals of the Managed Care team.
• Copy records for patient liaison, attorney general, and others who are authorized to receive and/or review PHI.
• Support the goal of the unit by attending meetings.
• Act as courier to facilitate the EMR operation.
• Perform all other health information tasks as necessary.

• One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

• One year of experience with medical terminology, preferably in a clinical setting.
• One year of experience using electronic health records.
• One year experience working in a high‑security or regulated environment.
• Experience using Microsoft Office programs.
• Previous correctional experience.

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members.
• Paid Time Off – Including holidays, vacation, sick leave and more.
• Retirement Plans.
• Wellness Programs.
• Certified Mother‑Friendly Workplace.

Full Time – Hourly. Pay Grade Minimum: 17.00. Pay Grade Maximum: 19.00. Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR). To view this report, visit the TTUHSC Clery Act website at https://(Use the "Apply for this Job" box below)..