Service Coord

Position: Service Coord I
Job Summary:

The Service Coordinator is responsible for providing general social service coordination (including intake) and referral services to all residents needing such assistance.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

May provide informal, individual assessments (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of the resident's situation and needs) for a resident when such service is not available through the general community.

Establishes linkages with all agencies and service providers in the community; shops around to determine/develop the best  deals  in service pricing, to assure individualized, flexible, and creative services for the involved resident(s).Sets up a directory of providers for use by both project staff and residents.

Refers and links the residents of the project to service providers in the general community. These are, for example, case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness and legal advocacy.

Educates residents on service availability, application procedures, client rights, etc., providing advocacy as appropriate.

Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where appropriate.

Helps the residents build informal support networks with other residents, family and friends.

May set up volunteer support programs with service organizations in the community.

May provide training to project residents in the obligations of tenancy or coordinate such training.

May educate other staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assists the residents.

Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.

Attends all required meetings and trainings.

Mandatory attendance annually at each Volunteers of America National Conference for required housing training.

Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.

Performs other duties and special assignments as directed.

Financial:
Within the scope of responsibility, adheres to budget guidelines, including expenditures, billing for services, P-Card documentation, etc.

SUPERVISORY RESPONSIBILITIES This position does not have direct organizational supervisory responsibilities.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate.

OTHERTime commitment:40+ hours per week Mandatory attendance annually at each Volunteers of America National Conference for required housing training.

Must be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)
Some travel may be required both in and out of state

Criminal and educational background check

Must use personal (non-agency) vehicle for transportation

If driving frequently for VOA-TX business:

MVR background check (good driving record)
Valid Texas…