Principal Technical Support Engineer

Principal Technical Support Engineer

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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

The Principal Technical Support Engineer serves as a proactive technical authority responsible for ensuring the highest levels of customer satisfaction through advanced troubleshooting, solution implementation, and risk mitigation. This role is recognized across Oracle, partners, and customers as a top-tier expert in complex, open-systems environments.

The engineer will develop and contribute to automated diagnostic tools, instrumentation, and knowledge assets to prevent and resolve customer issues. They will play a critical role in GPU and server diagnostics, early-stage hardware validation, and new product deployment.

The position requires deep collaboration with engineering, development, manufacturing partners, and cross-functional support teams to address systemic issues and drive long-term product reliability.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

US:
Hiring Range in USD from $40.14 - $85.63 per hour; from: $83,500 - $178,100 per year. May be eligible for equity.

Oracle US offers a comprehensive benefits package which includes:

• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off (Flexible Vacation, accrual rates, etc.)
• 11 paid holidays
• Paid sick leave (up to 112 hours per year)
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accomm or by calling  in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.