CMMS Specialist

Position Overview

We seek a CMMS Subject Matter Expert with deep expertise in Corrigo to optimize our computerized maintenance management operations while coordinating client requests for property and facilities repairs and maintenance. This dual role combines technical system leadership with hands‑on work order management, ensuring superior service delivery through both technology optimization and direct client interface. The position requires interfacing with clients, account teams, and service providers to deliver exceptional customer service while driving system efficiency across our portfolio.

Lead configuration, customization, and optimization of the Corrigo CMMS platform to meet organizational requirements. Manage user access controls, workflow automation, and system integrations with other property management technologies. Serve as primary technical lead for Corrigo upgrades, migrations, and new site rollouts while overseeing data integrity, reporting functionality, and performance monitoring to ensure optimal system operation.

Manage client requests for property and facilities repairs and maintenance through the Corrigo system. Receive and coordinate maintenance repair calls including scheduling, follow‑up, quote preparation, problem resolution, and post‑service activities to ensure completion of repair service work orders and projects. Analyze caller needs and implement optimal response strategies to ensure superior customer satisfaction while maintaining detailed system documentation.

Review and prioritize open work for follow‑up based on age, status, and other factors while performing appropriate follow‑up activities. Resolve and coordinate resolution of customer issues by problem‑solving to discern between symptoms and root causes. Work under pressure with tight deadlines while conveying commitment to customer satisfaction and taking ownership for ultimate problem resolution. Determine when to eskalate critical works or issues requiring additional assistance.

Design and maintain reporting frameworks within Corrigo to track key performance indicators including work order completion rates, asset performance, and cost management metrics. Provide work order management support, program administration and reporting while ensuring data accuracy. Develop actionable insights to support strategic facilities management decisions and performance measurement tracking.

Work with internal groups including Sourcing, Operations, and Category Management to communicate requirements and resolve challenges, issues, or new opportunities. Conduct user training sessions and provide ongoing support to facilities teams across multiple properties. Develop standardized operating procedures, best practices documentation, and training materials while assisting new team members.

Minimum 3 years hands‑on experience with Corrigo CMMS including system administration and configuration. Proven track record managing CMMS implementations or major system upgrades in commercial real estate or facilities management environments.

Strong customer service orientation with excellent communication skills and ability to remain calm during emergency situations including fire or bomb threats. Experience with subcontractor management and negotiations, contract documentation, and information systems applications. Demonstrated ability to capture and document information in systems while maintaining client conversations and working effectively under pressure.

Strong understanding of maintenance workflows, asset management principles, and facilities operations processes. Experience with database management, reporting tools, and system integrations. Ability to train diverse user groups and collaborate effectively with technical and non‑technical stakeholders while taking proactive initiative to find optimal solutions.

Experience with additional property…