Technical Program Manager – Security Operation Centers​/Local Alarm Centers

Technical Program Manager – Security Operation Centers/Local Alarm Centers

Oracle’s Global Physical Security (GPS) Systems Team is responsible for securing the corporation’s global datacenter and facility footprint through advanced Physical Access and Identity Management (PIAM) technologies. We are seeking a seasoned Technical Program Manager to lead the lifecycle and continuous improvement of Oracle’s Security Operation Centers (SOCs) and Local Alarm Centers (LACs).

• Own end-to-end lifecycle of SOC/LAC platforms, including technology selection, upgrades, process automation, and operational documentation.
• Lead digital transformation of alarm response, integrating new monitoring and alerting technologies and championing proactive event management strategies.
• Serve as escalation and risk lead for security monitoring, audit findings, and significant operational incidents.
• Develop, communicate, and execute a technology and operations roadmap for SOCs and LACs in line with Oracle’s security, risk, and operational priorities.
• Standardize alarm monitoring, incident logging, and response workflows, including automation of alarm triage and escalation ticketing integration.
• Coordinate deployment and lifecycle management of SOC/LAC platforms globally, ensuring all sites are equipped, trained, and supported for 24/7 operations.
• Oversee automation of reporting, KPI tracking, and compliance documentation for all alarm events and operational incidents.
• Analyze alarm/incident data and response metrics to recommend improvements, implement preventive controls, and enhance situational awareness.
• Collaborate with internal teams and third-party vendors to upgrade or integrate new monitoring technologies, including system trials, commissioning, and troubleshooting.
• Maintain comprehensive, audit-ready documentation, including technical standards, workflows, runbooks, and response plans, for regional and global operations.
• Train site teams in SOC/LAC operations, digital playbook usage, and incident response best practices.

• Bachelor’s degree (or equivalent experience) in Security, Computer Science, Engineering, or related field.
• Minimum of 7 years of experience in security operations, control/monitoring center management, or physical security technology deployment in an enterprise environment.
• Demonstrated expertise with SOC/LAC design and physical security alarm monitoring platforms, such as Avigilon, Lenel, Honeywell, Gallagher, Genetec, or equivalent.
• Experience implementing automation or orchestration for alarm handling, event triage, and response processes.
• Proven ability to create and update operational runbooks.
• PSIM experience.
• ONTIC experience.
• Strong skills in vendor management, project coordination, and technical troubleshooting.
• Excellent communicator, able to brief technical and business stakeholders, train operations teams, and report on risk and system health.

Oracle offers a comprehensive benefits package which includes medical, dental, vision, disability, life insurance, 401(k) with company match, paid time off, paid parental leave, adoption assistance, and employee stock purchase plan.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We are committed to growing an inclusive workforce that promotes opportunities for all.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status.