IT Support Specialist IV

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as wechange the future of health care.

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond.

This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

The IT Support Specialist IV's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc. This position may also manage area or unit IT software projects in support of business operations.

• Provides advanced lead-level technical support to faculty, staff, and students for Learning Management Systems, educational media platforms, classroom technologies, online course materials, and related instructional technology resources.
• Coordinates day-to-day operational support for online, hybrid, and technology-supported academic programs to help ensure reliable access to course materials, videos, assessments, and other digital learning resources.
• Administers and maintains assigned online course environments, instructional technology resources, and academic technology workflows under established school standards and direction from the Senior IT Support Specialist.
• Leads technical implementation activities for approved instructional technologies and software, including testing, configuration support, user documentation, rollout coordination, and post-implementation support.
• Provides advanced faculty consultation on supported learning systems, educational software, and instructional technology tools and escalates instructional design standards or school-wide decisions as appropriate.
• Provides lead-level technical support for desktop hardware, operating systems, software applications, peripherals, and related school-supported technology resources.
• Resolves complex hardware, software, operating system, application, network connectivity, and instructional technology issues within the School's support scope.
• Coordinates escalations with Institutional Information Technology and approved vendors when issues require enterprise-level support, specialized assistance, or services outside school-level support.
• Monitors complex or high-priority support issues through successful resolution and communicates status, risks, and follow-up needs to affected users and the Senior IT Support Specialist.
• Pa…