Health Promotion and Education - Computer Technician - Public Health

The primary function of this position is to maintain and support the computing infrastructure of the ATCPHD’s data network. Under the direction and supervision of the Director of Nursing, this position provides technical support for computer systems, software, peripheral devices, networks, and other technologies. This position serves as the super-user for the ATCPHD’s electronic health record (EHR) system and other assigned Public Health software.

The position supports EHR system functionality, data integrity, user training, and reporting needs. Works collaboratively with Public Health staff and leadership to support technology operations and departmental program performance.

This position exercises no supervision.

Prepares computers for installation using imaging software and performing various configuration tasks.

Installs computer systems, peripherals, and software; includes preparatory tasks, transportation, physical networking, and power management and protection.

Performs troubleshooting (which may include Internet research and vendor contact) to correct computer hardware and software malfunctions.

Provides user training and support regarding the use of technology.

Maintains and updates skills as required to remain proficient with respect to advances in computing technologies.

Oversees the daily functionality and use of the electronic health record (EHR) system and other assigned Public Health software, serving as the departmental super-user.

Manages EHR user access, including adding and removing users, maintaining permissions, and supporting system security and functionality.

Provides technical assistance and training to departmental staff regarding EHR functionality, documentation workflows, and proper system use.

Conducts routine EHR audits and reviews to identify data quality concerns, incomplete documentation, compliance issues, and system-use discrepancies.

Monitors data accuracy, completeness, and integrity; identifies trends, inconsistencies, and discrepancies and communicates findings to appropriate staff and leadership.

Generates, maintains, reviews, and assists with operational, programmatic, and other required reports to support departmental reporting requirements and program performance.

Collaborates with program staff, departmental leadership, and technical support personnel to troubleshoot EHR issues, resolve system problems, and improve system workflows.

Performs other related maintenance activities, such as installation, troubleshooting, and repair of the core network infrastructure, including: designing and modifying computer network configurations; installation and management of networking devices such as switches, routers, and firewalls, and specifying and installing physical network media such as patch panels, cabling, and associated mounting and racking hardware.

Serves as the super-user for the EHR, providing technical support, adding and deleting users, data migrations, and facilitating reports as requested.

Operate a city vehicle daily as required to travel to various City facilities as needed.

Provide direct support to systems administrators and others as required.

Performs other job-related duties and responsibilities as assigned

Basic computing concepts; fundamental networking concepts.

Windows operating systems, mainstream client software applications, productivity software, and common utilities.

Computer hardware components and functions; computer repair techniques.

EHR functions and usage within the context of public health.

Standard user services including all directory services.

Skill in providing technical assistance…