Director, Mission Services Administration Management Abilene, TX

Overview

Director, Mission Services Administration Management Abilene, TX, US — Goodwill West Texas

As a 501(c)(3) nonprofit organization, Goodwill West Texas provides employment services and programs to help our employees, as well as members of our community, fulfill their potential. In collaboration with a network of other local resource providers, we strive to fulfill our mission of providing opportunities for people with barriers to employment. A barrier is defined as a disability or disadvantage to employment.

Goodwill West Texas emphasizes our Core Values (Unity, Service, Integrity, Teamwork, People and Growth) and works to change lives and provide self-sufficiency and dignity through work. 87 cents of every dollar earned in our stores goes directly to our mission.

TITLE:

Director, Mission Services

STATUS:
Exempt

JOB# 5031

IMMEDIATE SUPERVISOR:
Senior Director, Mission Services

LOCATION:

Abilene, TX, US

• Adhere to and promote Goodwill's performance standards and Core Values. Foster a positive team environment. (E)
• Stay apprised of and adhere to legal and compliance updates as well as industry standards including but not limited to ADA, CARF, etc. (E)
• Oversee program development and regularly assess to ensure program need and effectiveness. (E)
• Oversee and support staff in promoting success for employees with barriers or disabilities. (E)
• Collaborate effectively with coworkers and community partners to achieve program goals. (E)
• Coordinate multiple projects concurrently to ensure deadlines are met. (E)
• Assist Senior Director with program goal tracking, progress and financial efficacy. (E)
• Ensure compliance and accreditation standards are met by following processes, maintaining accurate recor s and monitoring progress. (E)
• Adhere to and enforce policies, procedures and practices. (E)
• Positively represent Goodwill West Texas by actively participating in committees, boards, and peer organizations. (E)
• Partner with Senior Director in marketing workforce development programs and courses. (E)
• Enter data accurately, prepare documents and ensure timely completion of assigned tasks and projects. (E)
• Organize, maintain, and audit case files, online client data and records in compliance with standards. (E)
• Maintain documentation in accordance with laws, processes and compliance standards. (E)
• Maintain quality information in accordance with compliance standards and laws, establish priorities, meet deadlines and produce documents as appropriate. (E)
• Report data and program information to President and Board of Directors as requested. (E)
• Provide administrative support in hiring, onboarding and training of Mission staff. (E)
• Communicate professionally and effectively via phone calls, email, etc. Schedule meetings and appointments as necessary or as requested by supervisor*. (E)
• Maintain confidentiality and handle sensitive information appropriately. (E)
• Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, etc. (E)
• Assist with Goodwill activities, events and special projects as needed. (E)
• Relate appropriately and positively with co-workers and others
• Perform other duties and responsibilities as assigned by supervisor.

• Valid Texas Drivers license and good driving record
• Must be able to create and analyze financial reports/spreadsheets and work within budget constraints
• Ability to travel on regular basis to Goodwill territory locations
• Ability to assist in development, execution, administration and monitoring of curriculum in training, education and rehabilitation in alignment with community needs.
• Excellent verbal and written communication skills
• Ability to operate a variety of software such as tracking system(s), Word, Excel, PowerPoint, Outlook, etc.
• General Business experience - understanding of the private for-profit business environment, its inherent problems and a capacity to solve issues relating to employment of people with disabilities
• Ability to handle sensitive situations and confidential information
• Ability to communicate appropriately, professionally and effectively with supervised employees, co-workers and others
• Ability to solve practical problems; exercise judgment, make decisions and use discretion in the performance of duties
• Follow through on assignments independent of close supervision

• Director

• Full-time

• Information Technology

• Non-profit Organization Management