Operations Manager

Essential Functions

• Oversees all workforce operations and activities; coordinates the activities of the career centers for maximum efficiency in the delivery of services to customers.
• Manages the workforce system according to established policies and procedures to meet all contracted performance measures; collaborates with other departments to use the allotted budget to serve all customers and meet contracted performance measures and expenditure benchmarks.
• Understands and applies the concept of a performance‑driven system.
• Develops and maintains professional relationships with all stakeholders for the benefit of the workforce system customers.
• Oversees all special projects; coordinates the activities of projects and staff for maximum efficiency in the delivery of services to customers.
• Interprets state and Board rules, regulations and policies and develops, where appropriate, operational procedures and strategies for implementation throughout the workforce system.
• Works in close collaboration with other departments to collect and review performance data and other relevant information and to develop, as necessary, corrective action plans—including staff and career center performance improvement plans—to meet all contracted performance measures and benchmarks.
• Leads outreach efforts; develops, monitors, and maintains meaningful partnerships for the benefit of our customers and the workforce system and collaborates with all system stakeholders; may act as a liaison/resource to community organizations.
• Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish workforce system goals.
• Collects best practices from within and outside the system and shares with all stakeholders.
• Advises, mentors, and motivates staff to achieve workforce system goals and serve customers with the most appropriate level of service while emphasizing quality customer service.
• Is resourceful and takes initiative as appropriate to solve customers’ needs.
• Instills respect, professionalism and customer engagement in staff when dealing with all customers.
• Contributes to ensuring the safety of customers and staff.
• Always ensures customer confidentiality and maintains the integrity of the operations in the career centers and throughout the workforce system.
• Ensures that customer complaints and requests are handled timely, in the most professional manner and according to established guidelines.
• As a member of the leadership team, convenes staff and teams to review the effectiveness of the service delivery system and the efficiency in the use of resources, and makes recommendations for improvement in the delivery of services and achieving the goals throughout the workforce system; develops a team approach to problem‑solving.
• Performs other related duties as assigned.

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for exceptional customer service, we forge strong relationships within our local communities and empower job seekers to land meaningful roles and advance their careers. Our core values of Respect, Communication, Customer Engagement, and Ingenuity guide everything we do.

As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.

• Health Insurance (with low‑cost options for employee‑only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual…