Supervisor I​/II​/III - Food Services

Supervisor I/II/III – Food Services

Abilene Zoological Gardens

General Description

Under the supervision of the Division Manager – Recreation/Senior Services, manage food preparation, purchases, catering, and transportation. Responsible for overseeing and conducting inventories, ordering, and maintaining kitchen supplies. Lead and support operations of the division, including customer support, programming and event operation.

Supervision Exercised

This position exercises supervision over assigned employees.

Important and Essential Duties

• Recruit, hire, train, manage, schedule, and direct kitchen and transportation employees.
• Train employees to adhere to all City policies and procedures as well as policies and procedures related to cooking, food handling/food presentation, and driver delivery.
• Oversee all day-to-day kitchen food service operations, including menu development, food preparation, and presentation.
• Manage procurement of all kitchen-related products.
• Approve and oversee all invoices for processing and payment.
• Ensure food quality, service, cleanliness, and safety through ongoing inspection of kitchen equipment and facilities.
• Oversee preparation, setup, and takedown of food service events and programs.
• Develop and implement systems to prevent loss of invoices and products.
• Create reports to track monthly food costs, employee safety, performance, and other key metrics.
• Collaborate with the Division Manager – Recreation/Senior Services to define required services.
• Prepare menus, food, and presentation for division events and activities.
• Respond to questions and public inquiries based on established policies and procedures.
• Operate a motor vehicle to recreation centers, parks, and event locations.

Other Job Related Duties

• Maintain up-to-date operating manuals for all locations.

Knowledge, Skills, and Abilities Knowledge Of:

• Local, state, and federal food service and delivery guidelines.
• Food and nutrition regulations for preparing healthy meals for seniors.
• Documenting and reporting processes, including compliance and audits.
• Exceptional customer and guest service standards.
• Operation and maintenance of kitchen equipment.
• Menu development, food preparation, and presentation techniques.
• Inventory control practices, including supply ordering and stock management.

Skill To:

• Operate office equipment, including computers and MS Office software.
• Safely and effectively operate all kitchen equipment.
• Perform bookkeeping and financial management tasks.
• Accurately inspect, upload, and organize receipts.
• Monitor and balance budget line items.
• Manage staff scheduling, timesheets, and payroll efficiently.
• Mediate personnel issues with diplomacy and fairness.
• Deliver outstanding guest service at all times.
• Utilize technology applications/platforms in food or recreation management at a basic to intermediate level.
• Operate a motor vehicle safely.

Ability To:

• Demonstrate leadership and initiative in a fast-paced environment while managing a diverse team effectively.
• Communicate clearly and concisely, both orally and in writing, with internal and external customers.
• Model exceptional customer service in interactions with both internal and external customers, ensuring a high level of satisfaction.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Lead, manage, and perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Supervisor III – Food Services – Skill To:

• Utilize technology applications/platforms in food or recreation management at an advanced level.

Experience and Training Guidelines Supervisor I – Food Services

• Two (2) years of large‑scale food service experience in a supervisory position.
• One (1) year of purchasing experience.
• One (1) year of supervisory or team‑lead experience.
• A High School Diploma or GED.
• A Food Manager’s Certificate.
• A valid Texas driver’s license, or the ability to obtain one within ninety (90) days of employment, or a military waiver.
• A Food…