Retail Sales Associate

Position

Full-Time Retail Sales Associate

We are currently looking for the right full-time Retail Sales Associate to join our team. The Pawnbroker / Retail Sales Associate partners with the store staff to ensure customer service on both the lending and retail sides of the business. Associates greet, engage, and interact with customers to process sales, loans, and other transactions, and they work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with customers to develop rapport and provide/advise on appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with policies and regulatory requirements.
• Handles cash and negotiable items per policies and procedures.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective tools.
• Partners with all employees to create a positive and memorable customer experience.
• Completes assigned training successfully.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to stand, walk, and perform duties for extended periods as required by law.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist customers in exterior areas or retrieve products stored in exterior storage buildings.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment; proficient in basic math.
• Cash handling experience is preferred.
• Ability to work in multiple locations as needed; flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available from day two of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).
• The ability to earn unlimited commission above your hourly base rate.
• One week paid vacation after six months; additional weeks after one year and annually thereafter; 120 hours after five years (adjusted for state/local requirements).
• Sick/personal time as eligible (varies by years of service and locality).
• Employee discounts on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

The description includes a note that duties may change and that management can assign/reassign duties. A binding arbitration agreement may be required. Pay rates will not be below applicable local minimum wage requirements. Earned Wage Access and 401K program details are described in the notes. The company is an Equal Opportunity Employer.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law.

Reasonable accommodations will be provided for qualified individuals with disabilities.

Payrates will not be below any applicable local minimum wage requirements.

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First Cash Holdings, Inc. is an Equal Opportunity Employer