Assessment Specialist

Job Details:

Job Location:

Wichita Falls, TX 76301, Salary Range: $15.24 - $19.05 Hourly, Assessment Specialist

Location:

Wichita Falls, Texas

Employer:

Rolling Plains Management Corporation (RPMC)

Status:
Full Time

Office

Hours:

Monday-Thursday, 8:00 a.m.

- 5:00 p.m.;
Friday, 8:00 a.m.

- 3:00 p.m.

Rolling Plains Management Corporation is seeking a full-time Assessment Specialist to work in our Wichita Falls, Texas Community Services office. This opportunity offers a rewarding way to earn income while making a difference.

Join a respected nonprofit organization where you'll gain valuable hands‑on experience, develop transferable professional skills, and contribute to meaningful programs that positively impact children, individuals, and families throughout the communities we serve.

• Provide client access to CSBG, CEAP, LIHWAP, and Weatherization Programs.
• Conduct client eligibility and maintain appropriate documents.
• Advise clients of their responsibilities of the CSBG, CEAP, LIHWAP, and Weatherization programs
• Provide information to local citizens concerning all RPMC programs/activities/opportunities.
• Enter data into the automated system in a timely and accurate manner.
• Communicates all appropriate information to client on programs, requirements, and processes in a timely manner. Appropriately documents contacts with clients.
• Coordinates with utility vendors on behalf of clients.
• Maintains information on all community resources/activities/opportunities
• Maintain knowledge of current eligibility guidelines, funding guidelines, and departmental policies; apply guidelines and policies to individual cases.
• Receive client billing histories – consumption and usage
• Prepare timely and accurate vouchers for payment
• Responsible for program compliance. Ensure rules and regulations are followed. Ensure compliance with program goals, and policies and procedures.
• Assures accurate and appropriate client records/documents are developed and maintained.
• Responsible for ensuring a productive work environment.
• Provide excellent customer service.
• Assure confidentiality of clients, potential clients, and co-workers.
• Work cooperatively and jointly with clients, staff, agency divisions and vendors.
• Develop and/or maintain filing systems, assuring that all files are maintained according to policy.
• Responsible for expenditures within the established and approved budget.
• Must be focused on excellence and continuous improvement
• Show up to work on time, ready to work scheduled hours.
• Explain wait list procedures and place individual on the wait list Update wait list regularly.
• Notify supervisor of any real or perceived problems.
• Demonstrate continuous effort to improve operations, streamline work processes

• Medical and employer paid dental, and vision insurance
• $25,000 life insurance policy at no cost to employee
• Dependent care FSA (up to $5000 per year provided by employer)
• Telemedicine, tele-counseling, and Employee Assistance Program (EAP)
• Matching 401K plan
• Paid sick leave, vacation leave, and 14 paid holidays
• Voluntary benefits: critical illness, accident, long-term disability, and supplemental life insurance

Position remains open until filled

• Bachelor's degree with major work in case management or degree in closely related field; OR a non-related bachelor degree or associate degree with one year case management/customer service work/social service work; OR a high school diploma/GED with two years case management/customer service/social service work experience.
• Bilingual (English/Spanish) a plus.
• Excellent interpersonal, communication, and organizational skills required.
• Ability to communicate effectively with all levels of employees and management, both…