Customer Experience Assistant

The Laboratory Operations department offers routine testing service for the analysis of T‑cells to aid in the diagnosis of, and investigation of infectious diseases using the company’s own T‑SPOT technology as well as innovative research techniques. The Oxford Diagnostic Laboratory (ODL) within the Laboratory Operations department provides a UKAS accredited routine diagnostic service to UK clinical services.

This role is a 9 month Fixed Term Contract (FTC) and has an expectation of 5 days per week on-site.

• Responsible for laboratory support and administration support to the Laboratory Operations department.
• Data input into the Service’s Laboratory Information System (LIS), with other administrative duties as directed.
• General administration duties to ensure the efficient running of the Laboratory Operations department (filing, scanning, answering customer queries, re-sending results).
• Answering queries from customers via telephone and email.
• Contacting customers with any queries arising from sample booking in (e.g. date of blood collection).

• Knowledge of Windows and Office based applications:
  Word, Excel, PowerPoint.
• Ability to organize and prioritize work loads
• Capable of handling multiple tasks at the same time
• Previous experience of working within a customer service environment

• Educated to A-Level standard or equivalent experience
• Previous experience and/or understanding within a healthcare, diagnostic and/or pharmaceutical industry or similar

• Purposeful work environment
• Dynamic culture in which customers are at the forefront
• Being part of a highly qualified team that is committed to excellence
• Access to cutting‑edge expertise through which you can make positive impact in the world around us