People Operations Assistant

People Operations Assistant – Entry Level Opportunity

Transform Employee Experiences Every Day

We’re looking for a People Operations Assistant who will be at the heart of supporting our employees through every stage of their journey with us. This isn’t your typical administrative role – you’ll be the friendly face and helpful voice that turns potentially stressful situations into positive experiences.

• Delivering exceptional customer service to employees across all their workplace needs
• Managing employee queries with speed, accuracy, and genuine care
• Supporting key employee milestones from onboarding to career transitions
• Working with innovative systems to streamline processes and improve experiences
• Collaborating with teams to solve complex challenges and implement improvements
• Contributing to projects that shape how we support our people

• Full training provided – we’ll teach you everything you need to know
• Career development opportunities – grow your skills and advance your HR career
• Supportive team environment – work alongside experienced professionals who want to see you succeed
• Meaningful impact – see how your work directly improves people’s working lives
• Modern systems and tools – work with the latest technology to deliver great service

• Genuine passion for customer service – you light up when helping others succeed
• Meticulous attention to detail – accuracy matters when dealing with people’s careers
• Strong IT skills and adaptability – comfortable with technology and excited to learn new systems
• Speed and efficiency – able to work at pace while maintaining quality
• Drive for results and initiative – you think beyond the task to understand the bigger picture
• Excellent communication skills – warm, professional, and clear in all interactions
• Hunger to learn and grow – eager to develop new skills and take on challenges

Milton Park, Oxfordshire. Minimum of three days per week in-person. Hybrid model available.

Applications will close on 19th January 2025.

• A salary of c. £32,000 pa + 5% bonus
• An excellent work/life balance with a flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares
• Pension scheme
• Life assurance, plus optical and medical care

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Recruitment and hiring will be done without regard to protected personal characteristics.