Customer Contact Specialist

Vibe Recruit are excited to be recruiting for a Customer Service Specialist to join a busy and forward-thinking Occupational Health team based in Abingdon. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and thrives in a fast-paced service environment.

You will be the first point of contact for customers, providing professional support, managing service bookings, and ensuring every interaction reflects a "Right First Time" approach. This role plays a key part in ensuring smooth clinic operations and supporting internal teams across the business.

Key Responsibilities

Customer Support - Respond to customer queries via phone and email with professionalism, empathy and accuracy.
Service Bookings - Manage bookings for Occupational Health services, guiding customers through the process.
Clinic Coordination - Open and manage clinic schedules, source resources and ensure appointments are set up correctly.
Supplier Liaison - Coordinate with trusted third-party partners to ensure smooth service delivery.
Internal Communication - Work closely with Clinical, Laboratory and other internal teams to resolve enquiries.
Process Excellence - Follow standard operating procedures, prioritise workload and achieve SLAs & KPIs.
General Admin - Carry out admin tasks to support the efficient running of customer operations.
Team Support - Contribute to wider team objectives and take on additional tasks where required.

Experience & Skills

Educated to national standards
Excellent written and verbal communication skills
Previous customer service experience desirable
IT literate - confident with Word, Excel & Outlook
Salesforce experience desirable
Ability to prioritise workload and meet deadlines
Strong problem-solving skills
Customer-focused with a commitment to quality

Key Competencies

Customer Obsessed - Deliver exceptional, prompt service
Pioneering - Support continuous improvement initiatives
Achieving - Work towards and meet all KPIs
Caring - Support customers and colleagues effectively
Enduring - Help maintain long-term service excellence

Monday to Friday 9am
-5:00pm - 13.40 per hour - fixed term contract for 12 months

If you're enthusiastic, process-driven, and passionate about customer care, we'd love to hear from you.

Apply today with Vibe Recruit! or for information call Gemma on (phone number removed)

Vibe Recruit is acting as an Employment Business in relation to this vacancy.