Customer Experience Lead — Process & CX Optimisation
Job in
Abingdon, Oxfordshire, OX14, England, UK
Listed on 2026-08-17
Listing for:
Informa Connect
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Taylor & Francis Group, part of Informa, is seeking a Customer Experience Lead on a six-month fixed-term basis. The role, based in the UK with hybrid work three days a week, reports to the Customer Service Manager and involves managing a global CS team, driving process improvements and optimising customer workflows.
The successful candidate will bring leadership experience in customer service, a track record in continuous improvement, and the ability to analyse metrics to reduce customer effort
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